Returns & Exchanges

At MIVI, we strive to ensure your audio experience is flawless, but if you are not completely satisfied, we offer a hassle-free 7-day return and exchange window for all our electronic products. All items must be returned in their original packaging with all included accessories to qualify for a full refund.

Return Process

• 1.
  Initiate Request

  Log in to your MIVI account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request.

• 2.
  Quality Assessment

  Our support team will review your request within 24-48 hours and may ask for photos or videos to verify the condition of the electronic device.

• 3.
  Package and Pickup

  Once approved, securely pack the device in its original box and our courier partner will arrive at your doorstep for a scheduled pickup.

• 4.
  Refund Processing

  After the item reaches our warehouse and passes quality inspection, your refund will be credited to your original payment method within 5-7 business days.